Watch store

They always ask questions to uncover the needs and you feel like their focus is on making you a satisfied customer. When you couple this with store ambience and jewellery that is quality, large diverse selection makes the Michael Hill experience spec

I went to Tiffany boutique in Perth for the first time and purchased a perfume... I felt very welcome and the staff are very friendly and knowledgeable... If only I live in the city, I think I will always purchase from them...❤ PS. Thank you for my lunar red envelopes they are beautiful.. i love them...❤

Went to buy earrings that were half price in sale. Was told the sale had ended. Same earrings still advertised today on your page as 50 percent off ?Wasted my time travelling in specifically to buy themIf the are still advertised at 50 percent off surely you should honour that price

Disgraceful Customer Service from Grace - worst customer service I have ever received in Australia from SHIELS Carousel WA on the 5th of August 2019.I was referred to SHIELS Carousel after I had previously enquired about purchasing a chain at SHIELS Belmont Forum on the 2nd of August but they were out of stock. The Belmont store said that I could wait for the chain to be delivered to their store by the 9th of August but I will not be able to get it as I will be traveling out of the country by then. Thus, the most viable option for me was to go to Carousel as it was near my house and I was informed that Caitlin has kept the chain aside for me to collect on Monday the 5th of August.When my friend and I entered the Carousel store, both sales assistants were busy serving customers so we were just browsing the displays whilst waiting. I noticed that one of the sales assistant named Grace answered her personal mobile phone whilst serving an elderly couple which I thought was highly unprofessional. After 10 minutes, the other sales assistant Subi finished up and skipped us to serve a young couple that arrived after us. My friend and I decided to give her the benefit of the doubt, maybe she did not see that we were there first. When Grace finished up the sales with the elderly couple, she walked out of the counter even though she knew that we had been waiting a long time for service. I had to ask out loud for service to grab her attention despite us being right in front of her. The fact that we were not acknowledged by any of the sales assistants for more than 20 minutes after stepping foot in the store is just awful.I informed her that I would like to collect a chain that was kept aside for me. She rummaged through the drawers to look for it but she became frustrated with me as she could not find it. She interrogated me with questions asking me how much the chain was, what kind of chain it was and what my name was again even though I told her at the beginning and spelt it out for her. In a highly condescending tone, she asked if Belmont gave me the SKU number and whether I was present when Belmont contacted Carousel to set aside the chain for me. I felt like I was being scolded for not knowing the type of chain and what its SKU number was. When I reiterated that all I was told by Belmont was that Caitlin kept the chain aside for me to be collected on Monday, Grace rudely responded by saying that Cailtin does not work there anymore. I was under the impression that the chain was already set aside and I did not know that I needed all that information just to collect. Seeing as I do not know what I apparently needed to know, I offered her a solution which is to call the Belmont store as they were the ones who know in detail the particular chain that I was after. She seemed really reluctant to call Belmont and passed me over to Subi who was busy serving another customer, saying that she wanted to swap and Subi can call Belmont instead.When Grace served the other customer, she was all smiles as it was obvious that the older lady was a regular customer seeing as she knew her by name. Subi looked in the system and contacted Belmont right away in which the particular chain was found in a matter of minutes. Grace could have completed the transaction in minutes too, and in a friendly manner but instead she chose to be difficult and arrogant whilst serving me. It seemed that I was a small fry in comparison to the other older ladies who were the big fishes as I was only purchasing a $40 chain. However, a customer is still a customer regardless of how much they are spending in the store and I am absolutely disgusted by this appalling two-faced customer service I have received from Grace. My experience with SHIELS is truly tainted as I believe that for a jewelry store to have such low standards of customer service in their staff should absolutely be avoided at all cost. I hope SHIELS would look into the matter and make sure such an atrocious incident is not repeated as no paying customer should be treated the way I did.

I was serviced today by Nicola and she was so helpful and friendly. It was a pleasure to shop at your Joondalup store.I will be back and certainly recommend Michael Hill Joondalup to friends and family.

I bought a watch at this store and guess what? They put the incorrect warranty card in the box! Months and months went by of me following them up. They made the process complicated and never kept their word. Extremely bad communication between Claremont and Garden City store, each passing the buck so to speak! I never got my warranty card. Poor and unapologetic service. Discusting experience, will never shop there again. A bunch of cowboys! Do yourself a favour and find a quality jeweller! If I could rate 0 stars I would..

Excellent service by friendly staff who know their products. Have shopped with Smales for last 40 yrs . Geraldton store will ensure we shop there for the next 40

After waiting two years to see our family (due ro covid) We needed to have a professional crayon painting framed. A snake had taken their family pet. We were extremely fortunate to find Denmark picture Framing. Magnificent result, The owners were helpful caing & kind. Their workmanship using double glass was a credit to them We know the family will treasure their painting.. We will visit their gift shop next time we are in Denmark. They have magnificent gifts. Thank you. Barbara & Ross Dunkerley.

Took a nurses watch back because it was faulty hung inward.They didn't have one the same so I asked for refund and was told oh we can't do that.When I questioned it they said because they were casual would have to c okme back during the week which is when I work. Not good enough. If they sell at weekend should be able to provide all service

I had an amazing time at Kennedy’s. The service given, knowledge shown and communication throughout made purchasing my watch a memorable experience. Brian’s commitment to customer service was top class!! Thanks again Brian and the Team at Kennedys