Shiels Jewellers

Not very pleased with my experience at Shiels Mirrabooka. Was 'treated' by Laura, who had a very condescending and rude attitude. Felt discriminated against throughout... was also shown cheaper options when in fact I was looking to buy a higher quality piece. Kept putting off my requests for other alternatives and wouldn't listen to me at all. Left and gave my service to the jewellers next door. Won't be returning unfortunately.

I came into shiels today and was served by marissa in the morning . I was looking for an ideal necklace for my mothers 67th birthday , i found the perfect necklace with marissas assitance , kindness and patience . Well done shiels mirrabooka and marissa . Definetly myself and family returned.

I was trying to get a ring for my birthday and I asked if they can put it on hold but one of the lady's there was giving me a dirty and frustrated look while also being rude and the lady had blonde hair

I come in to the store to look for my son’s birthday present and all the ladies are so lovely and helpful.

When I went to Shiels in Mirrabooka, I asked one of the ladies there to show me a necklace, but she didn't have that necklace in store. While she was looking for the necklace on the computer, the manager said to the lady leave it

Top jewellers store tucked away in the Mirrabooka Square. Excellent range. Today I was looking for a watch (not too expensive).I was served by LauraF. Really great customer service. Made me feel like I was a VIP. If they have employee if the week/month, I would definitely nominate her.

Judging by the reviews this is a common issue. Shiels should be embarrassed.We were sold a warranty based on the fact that the bracelet we bought was for our little girl (2) and the warranty would cover apparently cover accidental damage and other mishaps. We took it back to get it repaired as a link had come away. 3 weeks or so later and due to pick it up, so we called to make sure it was ready. We were told it's not ready as the assessor looked at the bracelet and determined the link had been pulled and hadn't failed on it's own - how the was determined is a question in its self - and we would be up for 30 to 40 dollars for the link. I don't care about the 30 to 40 dollars. What i care about is being flogged a warranty not worth the paper its printed on and THEN being charged the extra for the repair. Dont trust the staff when they say something is covered as you will be paying for nothing and get charged anyway after it's been assessed". Completely misleading and a complete lack of integrity."

Staff member assisted me with my choice of chain, not pushy at all, and advised me with the best money for value choice

I have bought jewellery online and I highly rate this option - customer service has always been on point and very helpful. I haven't physically been to a Shiels store in many years but I am speaking from online experience and the customer service from the eastern states. Amazing!!